Frequently Asked Questions
General Brand & Product Questions
AccuBANKER provides a full range of products from portable compact to high volume bill counters and detectors. Determining the number of bills that you handle each day or each time you run a counting operation, will help you decide the capacity you need from your equipment. If you need more information or help to find the best solution possible, please contact us via our live chat, fillable contact form, phone, or email.
AccuBANKER is the industry's most recognized brand name. In fact, our consumer demographics range from grocery store chains to large corporations. AccuBANKER is the leading provider of cost-effective cash handling products. We have supplied the market for over 40 years. Our quality is unmatched and our internal service culture drives us to continuously seek innovation. You can be sure we are always at the cutting-edge of technology and support. For more information, please click here.
At AccuBANKER we use cutting-edge technology to constantly update the counterfeit detection methods utilized in our equipment. Counterfeiters, on the other hand, are always looking for ways to bypass existing technology. Therefore, AccuBANKER does not guarantee the genuineness or authenticity of any banknote, currency, or credit card. We are, however, constantly striving to stay ahead of the counterfeit industry, keeping our customers informed of the latest tactics to watch out for, and updating our software and product line.
Yes, at AccuBANKER we have a wide range of bill counters to best suit the needs of our customers, which includes bill counters that recognize, separate, & count mixed bills. Feel free to browse through our product line here. We are also available via live chat, phone, or email. Click here to contact one of our professionals. We are eager to help our customers find the best solution possible.
Warranty & Service
Yes, regular cleaning and maintenance of our AccuBANKER equipment are highly recommended; however, we have made it easy for all of our customers. We offer a wide variety of cleaning tools to keep your product running smoothly. By purchasing and using one of our cleaning kits, you will ensure continued, smooth use of your money counter/counterfeit detector. Our 3-year warranty also helps protect your product in the event it needs any other servicing. Click here to shop our Cleaning Kits.
We pride ourselves on the fact that AccuBANKER products are built to last more than anyone else in the industry. To take our commitment to providing our customers with the best care possible even further, AccuBANKER products include a free 3-Year, Hassle-Free Warranty.
For more information on our 3-year Hassle-Free Warranty, click here.
Pricing & Payment Information
Value and peace of mind go hand in hand. Our prices reflect fair market value and allow AccuBANKER to stay competitive while also bringing you quality products. Fair market value has allowed us to serve for over 40 years and it is the very same positioning that will allow us to be here for many years to come, as others come and go. Click here for more information on our Price Policy.
We do charge sales tax; however, this varies by state. If you are uncertain or you would like more information, please contact us.
Visa, Master Card, Amex, and Discover are all accepted.
Hilton Trading Co. will be the name that appears on your credit card bill after you have completed your purchase.
Unfortunately, no cash payments are accepted online. Cash payments are only accepted in person at our main office in Doral, Florida, U.S.A. Please click here to contact our Customer Service department for more information and assistance.
Yes, however, this process can take longer as certain measures must be taken first to clear the payment. To do so, please click here to contact our customer service department for more information and assistance.
Shipping & Delivery
Our processing time is usually 1-2 business days. Delivery time varies depending on the type of shipping service requested at the time of check out and your location. We ship via UPS with the following service options: UPS Ground, UPS 3 Day Select, UPS 2nd Day Air, and UPS Next Day Air.
Shipping costs vary depending on the model, quantity ordered, chosen service, and final destination. At Checkout, you will be asked to provide the shipping address and zip code. Once you have provided the information you will be prompted with the different shipping options and their respective costs.
United Parcel Service (UPS) is the carrier available to ship your order.
All Export orders are managed by a dedicated Export Orders Account Manager. Please contact us for more information.
Returns & Cancelations
To return any AccuBANKER product, the unit must be in its original condition for a refund or exchange for the full amount of the product (Freight charges not included) within 30 days from the date of purchase. Customers must request a Return Authorization Number from our Customer Support department before shipping the machine for a refund or repair. If at the time of delivery, you refuse the shipment or UPS is unable to deliver the package after three attempts, the package will be returned to our office. Additional charges made by UPS for returning the machine will be applied to your refund. For more information, please click here. If you have any questions about our return process, please don't hesitate to contact us.
No, AccuBANKER’s return address is not the same as our store address. Please contact us before shipping any returns. Once customer support has approved your request, they will provide you with the correct return address.
We can cancel any orders before they are processed and marked in our system as "shipped" from our warehouse. Please contact us immediately to cancel any orders. We cannot guarantee any cancelations. Depending on the status of your order a cancellation request may require a Return Authorization Number (RA#), contact us for more information.
While AccuBANKER is a technology company, we have always believed that a device or system alone cannot solve a problem, it takes people and people who truly are passionate about what they do. We enjoy speaking with our customers, providing them with complete solutions, educating, and assisting in any way possible. Our award-winning customer service and technical support specialists are available via live chat, contact form, phone, or email. Click hereto contact us today!
We are available Monday through Friday from 9:00 AM to 5:00 PM ET. These hours exclude any observed holidays. For more information click here.