Preguntas frecuentes
Preguntas generales sobre marcas y productos
¿Cómo sé qué unidad se adapta a mis necesidades?
AccuBANKER ofrece una gama completa de productos, desde contadoras y detectores de billetes portátiles compactos hasta de gran volumen. Determinar la cantidad de billetes que maneja cada día o cada vez que ejecuta una operación de conteo lo ayudará a decidir la capacidad que necesita de su equipo. Si necesita más información o ayuda para encontrar la mejor solución posible, por favor Contáctenos a través de nuestro chat en vivo, formulario de contacto rellenable, teléfono o correo electrónico.
¿Por qué debería comprar una unidad AccuBANKER frente a otras marcas?
¿Puede un dispositivo de detección de billetes falsos garantizar la legitimidad de un billete o tarjeta de crédito?
¿AccuBANKER vende contadoras de billetes que reconocen, separan y cuentan billetes mixtos?
Servicio de garantía
¿Necesito reparar mi producto AccuBANKER?
Sí, se recomienda encarecidamente la limpieza y el mantenimiento regulares de nuestro equipo AccuBANKER; sin embargo, se lo hemos puesto fácil a todos nuestros clientes. Ofrecemos una amplia variedad de herramientas de limpieza para mantener su producto funcionando sin problemas. Al comprar y utilizar uno de nuestros kits de limpieza, se asegurará de que su contador de dinero/detector de billetes falsos siga funcionando sin problemas. Nuestra garantía de 3 años también ayuda a proteger su producto en caso de que necesite otro servicio. Hacer clic aquí para comprar nuestros kits de limpieza.
¿Los productos AccuBANKER vienen con alguna garantía?
¿Qué cubre la garantia?
Información de precios y pagos
¿Son competitivos los precios de AccuBANKER?
El valor y la tranquilidad van de la mano. Nuestros precios reflejan el valor justo del mercado y permiten que AccuBANKER se mantenga competitivo al mismo tiempo que le ofrece productos de calidad. El valor justo de mercado nos ha permitido servir durante más de 40 años y es el mismo posicionamiento que nos permitirá estar aquí durante muchos años, mientras otros van y vienen. Hacer clic aquí para más información sobre nuestra Política de Precios.
¿Se cobrará algún impuesto sobre las ventas?
¿Qué tarjetas de crédito se aceptan?
¿Qué nombre de empresa aparecerá en la factura de mi tarjeta de crédito?
¿Puedo pagar en efectivo? ¿Si es así, cómo?
¿Puedo pagar con cheque o giro postal? ¿Si es así, cómo?
Asociaciones
¿AccuBANKER ofrece precios de mayorista o de revendedor?
Sí, AccuBANKER ofrece precios de mayorista o de revendedor. Si está interesado en precios de mayoristas o revendedores, por favor Contáctenos para obtener más información sobre el proceso de aprobación.
Envío y Entrega
¿Cuánto tiempo se tarda en entregar? ¿Cuáles son las opciones de envío?
Nuestro tiempo de procesamiento es generalmente de 1 a 2 días hábiles. El tiempo de entrega varía según el tipo de servicio de envío solicitado en el momento del pago y su ubicación. Realizamos envíos a través de UPS con las siguientes opciones de servicio: UPS Ground, UPS 3 Day Select, UPS 2nd Day Air y UPS Next Day Air.
¿Cuáles son los costos de envío?
¿Qué transportistas están disponibles para enviar mi pedido?
¿AccuBANKER realiza envíos internacionales?
Devoluciones y cancelaciones
¿Cuál es la política de devolución?
Para devolver cualquier producto de AccuBANKER, la unidad debe estar en su estado original para un reembolso o cambio por el monto total del producto (gastos de envío no incluidos) dentro de los 30 días a partir de la fecha de compra. Los clientes deben solicitar un número de autorización de devolución a nuestro departamento de atención al cliente antes de enviar la máquina para obtener un reembolso o una reparación. Si en el momento de la entrega rechaza el envío o UPS no puede entregar el paquete después de tres intentos, el paquete será devuelto a nuestra oficina. Los cargos adicionales realizados por UPS por devolver la máquina se aplicarán a su reembolso. Para obtener más información, haga clic en aquí Si tiene alguna pregunta sobre nuestro proceso de devolución, no dude en contáctenos
¿La dirección de devolución es la misma que la dirección de la tienda?
¿Cuál es su política de cancelación?
Servicio al Cliente
¿Cómo puedo comunicarme con el Servicio de atención al cliente?
Si bien AccuBANKER es una empresa de tecnología, siempre hemos creído que un dispositivo o sistema por sí solo no puede resolver un problema, se necesitan personas y personas verdaderamente apasionadas por lo que hacen. Disfrutamos hablar con nuestros clientes, brindarles soluciones completas, educarlos y ayudarlos en todo lo posible. Nuestros galardonados especialistas en servicio al cliente y soporte técnico están disponibles a través de chat en vivo, formulario de contacto, teléfono o correo electrónico. Hacer clic aquí para contactarnos hoy!
¿Cuáles son sus horas de operación?
General Brand
& Product Questions
How do I know which unit suits my needs?
How do I know which unit suits my needs?
AccuBANKER provides a full range of products from portable compact to high volume bill counters and detectors. Determining the number of bills that you handle each day or each time you run a counting operation, will help you decide the capacity you need from your equipment. If you need more information or help to find the best solution possible, please contact us via our live chat, fillable contact form, phone, or email.
Why should I purchase an AccuBANKER unit versus other brands?
Why should I purchase an AccuBANKER unit versus other brands?
AccuBANKER is the industry's most recognized brand name. In fact, our consumer demographics range from grocery store chains to large corporations. AccuBANKER is the leading provider of cost-effective cash handling products. We have supplied the market for over 45 years. Our quality is unmatched and our internal service culture drives us to continuously seek innovation. You can be sure we are always at the cutting-edge of technology and support. For more information, please click here.
Can a counterfeit detection device guarantee the legitimacy of a bill or credit card?
Can a counterfeit detection device guarantee the legitimacy of a bill or credit card?
At AccuBANKER we use cutting-edge technology to constantly update the counterfeit detection methods utilized in our equipment. Counterfeiters, on the other hand, are always looking for ways to bypass existing technology. Therefore, AccuBANKER does not guarantee the genuineness or authenticity of any banknote, currency, or credit card. We are, however, constantly striving to stay ahead of the counterfeit industry, keeping our customers informed of the latest tactics to watch out for, and updating our software and product line.
Does AccuBANKER sell bill counters that recognize, separate, & count mixed bills?
Does AccuBANKER sell bill counters that recognize, separate, & count mixed bills?
Yes, at AccuBANKER we have a wide range of bill counters to best suit the needs of our customers, which includes bill counters that recognize, separate, & count mixed bills. Feel free to browse through our product line here. We are also available via live chat, phone, or email. Click here to contact one of our professionals. We are eager to help our customers find the best solution possible.
Warranty
& Service
Do I need to service my AccuBANKER product?
Do I need to service my AccuBANKER product?
Yes, regular cleaning and maintenance of our AccuBANKER equipment are highly recommended; however, we have made it easy for all of our customers. We offer a wide variety of cleaning tools to keep your product running smoothly. By purchasing and using one of our cleaning kits, you will ensure continued, smooth use of your money counter/counterfeit detector. Our 3-year warranty also helps protect your product in the event it needs any other servicing. Click here to shop our Cleaning Kits.
Do AccuBANKER products come with any warranty?
Do AccuBANKER products come with any warranty?
We pride ourselves on the fact that AccuBANKER products are built to last more than anyone else in the industry. To take our commitment to providing our customers with the best care possible even further, AccuBANKER products include a free 3-Year, Hassle-Free Warranty.
What does the warranty cover?
What does the warranty cover?
For more information on our 3-year Hassle-Free Warranty, click here.
Pricing &
Payment Information
Are AccuBANKER prices competitive?
Are AccuBANKER prices competitive?
Value and peace of mind go hand in hand. Our prices reflect fair market value and allow AccuBANKER to stay competitive while also bringing you quality products. Fair market value has allowed us to serve for over 45 years and it is the very same positioning that will allow us to be here for many years to come, as others come and go. Click here for more information on our Price Policy.
Will any sales tax be charged?
Will any sales tax be charged?
We do charge sales tax; however, this varies by state. If you are uncertain or you would like more information, please contact us.
What credit cards are accepted?
What credit cards are accepted?
Visa, Master Card, Amex, and Discover are all accepted.
What company name will appear on my credit card bill?
What company name will appear on my credit card bill?
Hilton Trading Co. will be the name that appears on your credit card bill after you have completed your purchase.
Can I pay by cash? If so, how?
Can I pay by cash? If so, how?
Unfortunately, no cash payments are accepted online. Cash payments are only accepted in person at our main office in Doral, Florida, U.S.A. Please click here to contact our Customer Service department for more information and assistance.
Can I pay by check or money order? If so, how?
Can I pay by check or money order? If so, how?
Yes, however, this process can take longer as certain measures must be taken first to clear the payment. To do so, please click here to contact our customer service department for more information and assistance.
Partnerships
Partnerships
Does AccuBANKER offer wholesale or reseller pricing?
Does AccuBANKER offer wholesale or reseller pricing?
Yes, AccuBANKER offers wholesale or reseller pricing. If you are interested in wholesale or reseller pricing, please contact us for more information on the approval process.
Shipping
& Delivery
How long does it take for delivery? What are the shipping options?
How long does it take for delivery? What are the shipping options?
Our processing time is usually 1-2 business days. Delivery time varies depending on the type of shipping service requested at the time of check out and your location. We ship via UPS with the following service options: UPS Ground, UPS 3 Day Select, UPS 2nd Day Air, and UPS Next Day Air.
What are the shipping costs?
What are the shipping costs?
Shipping costs vary depending on the model, quantity ordered, chosen service, and final destination. At Checkout, you will be asked to provide the shipping address and zip code. Once you have provided the information you will be prompted with the different shipping options and their respective costs.
What carriers are available to ship my order?
What carriers are available to ship my order?
United Parcel Service (UPS) is the carrier available to ship your order.
Does AccuBANKER ship internationally?
Does AccuBANKER ship internationally?
All Export orders are managed by a dedicated Export Orders Account Manager. Please contact us for more information.
Returns
& Cancelations
What is the return policy?
What is the return policy?
To return any AccuBANKER product, the unit must be in its original condition for a refund or exchange for the full amount of the product (Freight charges not included) within 30 days from the date of purchase. Customers must request a Return Authorization Number from our Customer Support department before shipping the machine for a refund or repair. If at the time of delivery, you refuse the shipment or UPS is unable to deliver the package after three attempts, the package will be returned to our office. Additional charges made by UPS for returning the machine will be applied to your refund. For more information, please click here. If you have any questions about our return process, please don't hesitate to contact us.
Is the return address the same as the store address?
Is the return address the same as the store address?
No, AccuBANKER’s return address is not the same as our store address. Please contact us before shipping any returns. Once customer support has approved your request, they will provide you with the correct return address.
What is your cancellation policy?
What is your cancellation policy?
We can cancel any orders before they are processed and marked in our system as "shipped" from our warehouse. Please contact us immediately to cancel any orders. We cannot guarantee any cancelations. Depending on the status of your order a cancellation request may require a Return Authorization Number (RA#), contact us for more information.
Customer
Service
How can I reach Customer Service?
How can I reach Customer Service?
While AccuBANKER is a technology company, we have always believed that a device or system alone cannot solve a problem, it takes people and people who truly are passionate about what they do. We enjoy speaking with our customers, providing them with complete solutions, educating, and assisting in any way possible. Our award-winning customer service and technical support specialists are available via live chat, contact form, phone, or email. Click here to contact us today!
What are your hours of operation?
What are your hours of operation?
We are available Monday through Friday from 8:00 AM to 5:00 PM ET. These hours exclude any observed holidays. For more information click here.